Privacy Policy

1. Introduction

Helping to Give Limited ("we", "us", "our") is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy explains what personal data we collect, how we use it, the legal basis for processing, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all personal data processed in connection with our website at helpingtogive.com and any related communications.

2. Who We Are

The data controller responsible for your personal data is:

Helping to Give Limited
2 Northfield, Stenson Fields
Derby, DE24 3JW
United Kingdom
Email: info@helpingtogive.com

3. Data We Collect

We may collect the following categories of personal data:

• Contact information — including your name and email address, when you submit an enquiry or request via our website forms.
• Communications data — the content of messages you send us, including comments or questions submitted through our contact form.
• Technical data — IP address, browser type, operating system, and pages visited on our website. This data is collected automatically and is typically anonymised.
• Usage data — information about how you interact with our website, including time spent on pages and navigation paths.

We do not collect sensitive personal data (such as health information, financial account details, or biometric data) through this website.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — where you have actively submitted a form or request and indicated agreement with this policy.
• Legitimate interests — for improving our website, responding to enquiries, and conducting ordinary business communications, where such interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with applicable UK law.

5. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries submitted through our website contact form or email
• To provide information about our services at your request
• To improve and maintain the functionality of our website
• To comply with applicable legal and regulatory obligations
• To conduct internal analytics and improve our communications

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. In practice:

• Enquiry data submitted via our forms is retained for up to 12 months unless a business relationship is established, in which case standard retention periods apply.
• Technical and usage data is retained for up to 6 months in anonymised form.
• Data required to be retained for legal or regulatory purposes is held for the minimum period required by law.

7. Sharing of Data

We do not sell, rent, or trade your personal data with third parties for commercial purposes. We may share your data with:

• Service providers — including hosting providers, email services, and analytics platforms, acting as data processors under our instruction and subject to contractual data protection obligations.
• Regulatory bodies or law enforcement — where required by applicable law or a lawful request.

8. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including the use of standard contractual clauses or transfers to countries deemed adequate by the UK Information Commissioner's Office.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to obtain a copy of the personal data we hold about you.
• Right to rectification — to have inaccurate data corrected.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restrict processing — to limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@helpingtogive.com. We will respond within one calendar month.

10. Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.

ICO website: ico.org.uk · Helpline: 0303 123 1113

11. Cookies

Our website may use essential cookies to ensure basic functionality. We do not currently use tracking or advertising cookies. Where any changes to cookie use are made, this policy will be updated and appropriate consent mechanisms implemented.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of the document will reflect the date of the most recent revision. Material changes will be communicated via our website. We encourage you to review this policy periodically.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our data processing practices, please contact:

Helping to Give Limited
2 Northfield, Stenson Fields, Derby, DE24 3JW, United Kingdom
Email: info@helpingtogive.com